Shipping & Returns

 
 

Shipping Domestic - UK

We offer 2 shipping options for our UK customers:

  • 3-5 working day shipping - £2.95

  • Up to 2 working days shipping - £5.95

For orders £50 and over enter code FREEUK at the checkout to recieve a £2.95 discount on your order which covers the 3-5 day UK shipping cost.

Shipping International

We provide International shipping to the following countries for a flat fee of £10.95:

Austria, Belgium, Denmark, Finland, Germany, Holland, Ireland, Italy, Norway, Poland, Portugal, Spain, Sweden, Switzerland.

Returns

To return or exchange your order all you need to do is email info@wxycandles.com within the 28 day return timeframe and we will reply with confirmation. You will need to fill out the returns label that you will have recieved in your parcel along with your items. The customer is responsible for returning the product and for the cost of postage. We are only able to reimburse postage costs if the product we sent you was faulty/damaged. We would suggest that you retain the proof of postage and use a signed for delivery service.

Products must be returned in orginal packaging and in a resellable condition, so please ensure it is packed well to avoid damage in transit.

We will send confirmation to your e-mail address once the products have been recieved. Refunds will be processed once the product has arrived back at our address and can take up to 7 days to reach your account.