Terms and Conditions

 
 

PRICES, DESCRIPTION AND AVAILABILITY OF GOODS

Prices are subject to change without notice and all goods are sold subject to availability. Prices other than those in GBP are shown for guidance purposes only. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.

SALES TAX

Value Added Tax (VAT) is calculated on shipping destination. When applicable it is included in the price for orders shipped to destinations within the European Union (EU). For orders shipped to destinations outside the EU the price excludes VAT but orders may be subject to local sales tax or import duty. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery

PAYMENT METHODS

You may order online using a credit /debit card (We accept Delta, Maestro, Master Card, Solo, Visa (not Electron), Visa Electron Debit. You may order by telephoning us and pay using your credit /debit card. All prices are in pounds sterling (£) and credit /debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates.

DELIVERY ARRANGEMENTS

Your shopping basket displays the goods you have purchased with an indication of the delivery timescale. We will notify you if your goods are not able to be despatched within this timescale, e.g. some ‘made to order’ goods may take longer. The costs for delivery are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time. Please note that there may be some products that we do not ship to certain destinations, which will be indicated in the shopping basket.

CANCELLATIONS AND RETURNS

We want you to be satisfied every time you shop with us! If for any reason you are unhappy with the goods you have purchased, you may cancel your order and return them to us within 28 days of receipt and receive a full refund.It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold.Candles will not be accepted for return once they have been lit. Diffusers must be returned in their full packaging ensuring all lids are securely fastened and reed sticks must be unused.

COMPLAINTS

Should you have a complaint with the service or product we provide please contact Customer services by e-mail: info@wxycandles.com Telephone: 01829 730028 (9am to 5pm Monday to Friday) or fax: 01829 730728. We aim to: Acknowledge complaints within 5 working days, advise you how long it will take to resolve the complaint and keep you informed throughout the process.

OFFENSIVE AGE RESTRICTED MATERIAL

We take the utmost care to ensure that no material likely to give offence or which is unsuitable for children is displayed on our website. There are, however, certain products that we sell which are unsuitable for children. By placing an order for products with age restrictions you declare that you are of legal age to purchase those products. Should you see material which in your view is offensive then please e-mail us at info@wxycandles.com.

TRADEMARKS AND COPYRIGHT

All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the website are the property of The Eclectic Lifestyle Company. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

SECURITY

Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline.